 Formulating & implementing strategies for Telecom CSD Process, managing complete range of activities right from conceptualization, to installation, testing, maintenance and troubleshooting of process & customer.  Carrying out advance planning for resource mobilization, trained manpower deployment and rendering operational support, ensuring the execution of process within time, cost & budgetary parameters.  Handling activities like planning, execution, feasibility study and acceptance by business partner to formulate revenue.  Negotiating and finalizing all Operation related materials & manpower.  Conducting surveys and monitoring the systematic process performance.  Monitoring major activities taken in the process of Response time – SLA adherence, reduce variation in processes for a standard experience of customers and business partners.  Coordinating with Field Executives for obtaining daily status reports for updates on cluster/zonal performance.  Interacting with customers for their valued feedback about products performance and process implementation.  Providing operational as well as administrative support and alternate solutions for improved performance of the cluster/zones.  Developing channel partners for adapting statutory guidelines and implement comprehensive check and control on processes in conjunction with set standard.  Undertaking tests & inspections for ensuring operational effectiveness. Monitoring the retail & CSD process for growth and productivity.  Assisting and providing support in execution of set process with business partner for troubleshooting all faults to during periodic maintenance.